
The Kitty Hooch Guarantees
What we guarantee
Why no one else will guarantee their toysHave you ever seen a satisfaction guarantee on a catnip toy? We haven't. Our research makes it pretty clear to us why. First of all it is generally accepted that only about 80% of cats are affected by catnip. Lots of people think their cat is not affected. They're usually wrong. See our testimonials. In fact the reason most cats don't respond to catnip toys is the quality, or lack thereof. Quality control is largely absent in commercial catnip production. Even in the cottage industry catnip there is often a breakdown or emulation of poor commercial methods. In a nutshell, offering a guarantee on catnip toys would mean most commercial ventures would run at a loss. Why we guarantee our toysWe were among those people who thought their cats didn't like catnip! We were dejected by the response our cats had to commercial catnip toys and blamed the cats. As it turns out our cats do like catnip. Not only that, but when we produced ultimate quality catnip toys we found out something surprising. From the reports we've gotten we can only verify less than 1% of our customers having cats that did not respond! One of those cats was confirmed to have no sense of smell. We offer our guarantee because we want you to feel secure in purchasing Kitty Hooch catnip toys. Sure we're the most expensive catnip toy... but we're the only one that's guaranteed! The Kitty Hooch Response GuaranteeEvery Kitty Hooch toy is guaranteed to get a response from your cat or your money back. All you have to do is send the toy back for a full refund. Our new policy is to refund shipping charges up to 75¢ per toy and the full amount of the toy. This guarantee is only for toys and amounts to you paying the return shipping. We will also refund accessories with the toy, but all items must be in new condition when we receive them. What do we mean by a response?When a cat is aroused by catnip the first thing you notice is their nose begins to twitch. Then they take the toy and they do any number of things including play or run off and hide it. Some cats are self conscious about their humans seeing them make fools of themselves. We have reports from owners of these types of cats that the toy is in a new place every morning. In any event the response is usually more pronounced. In some cases cats will swipe at the toy and in their intoxicated state slash their owner. Our cat Max is like this. We stand back and toss the toy at him for safety's sake. Cats are fickle, but they have a nose for quality. By favorite we mean among any toy in it's class. So stuffed toy to stuffed toy, feather toy to feather toy. There is no accounting for them liking milk jug rings or paper bags, but if you put our toy and another similar toy in front of them we guarantee they pick ours. In fact you'll note they never mess with second best. The exception here is any toy they have developed an emotional attachement to. A favorite teddy bear is unfair competition. If your cat choses a comparable toy over a Kitty Hooch toy in side by side comparisons, assuming both toys are relatively new, you need to send us information on how to obtain one of these toys to claim the guarantee. We guarantee our toys are the most durable of their class of toys. So we don't guarantee that our feather toys are more durable than a chain store stuffed toy... even though it most likely is. Our testers have told us our toys hold up at least four times longer than the best commercial toys and many customers have told us they hold up for years. They are of course in love then because they are no longer potent after several years. If a Kitty Hooch toy comes apart due to a flaw in workmanship we will replace it free of charge. If one of our toys does not hold up as well as another commercial toy we will replace it free of charge. This assumes the toy being compared to is being played with. Obviously if your cat destroys one of our toys as soon as 6 months and has had a commercial toy they haven't played with ever that's a year old that doesn't count. If another toy does outlast ours you need to supply us with infomation on how to obtain one of these toys for verification to claim the guarantee. Cats get less active and less playful with age. Typically anywhere from 6-8 years of age many cats get to be less entertaining. Play is natural to them and it doesn't have to stop. Stong catnip is prescribed by veterinarians to get cats active. You will notice changes in their activity, playfulness and affection. This should not be a surprise because catnip affects their endocrine system and gets the hormonal juices flowing. You should be able to see your cat happier and more playful with Kitty Hooch. If you want to take advantage of our ultimate Kitty Hooch guarantee it is easy. Just email Alison with your information and she will give you instructions and answer your questions. We cannot accept returned merchandise without authorization because this is not an unlimited guarantee. We do take you at your word, but we ask you to give us your word first. |






